Peter Hernon,Ellen Altman: Assessing Service Quality: Satisfying the Expectations of Library Customers

Assessing Service Quality: Satisfying the Expectations of Library Customers

Author: Peter Hernon,Ellen Altman
Number of Pages: 215 pages
Published Date: 31 Jan 2010
Publisher: American Library Association
Publication Country: Chicago, IL, United States
Language: English
ISBN: 9780838910214
Download Link: Click Here


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